Terms of Service

01The Renity Service

Renity provides laundry pickup, washing, drying, folding and delivery services. Customers may schedule pickups through the Renity application or other methods we make available.

Renity may use independent laundromats, laundry facilities, delivery providers, contractors, and other service providers to perform portions of the Service. These providers may process your garments on Renity’s behalf.

Unless otherwise stated in your applicable subscription or order, Renity’s standard service is designed to return your laundry within approximately 24 hours after pickup. Pickup and delivery times are estimates and may be affected by weather, traffic, facility capacity, mechanical failures, staffing, emergencies, or other circumstances outside Renity’s reasonable control.

Service availability is limited to geographic areas designated by Renity.

02Eligibility And Accounts

You must be at least 18 years old to create an account or purchase a Renity subscription.

You agree to provide accurate, current and complete information and to maintain the accuracy of that information.

You are responsible for maintaining the confidentiality of your account credentials and for all activity occurring through your account.

You may not create an account using another person’s identity or information, impersonate another person, or use the Service for unlawful purposes.

03Subscriptions

Renity may offer recurring laundry subscription plans. Each plan will identify the applicable price, billing frequency, included services, pickup frequency, service limitations, and any other material terms.

Unless otherwise stated at checkout, subscriptions automatically renew for successive billing periods until cancelled.

By purchasing a subscription, you authorize Renity and its payment processor to charge your designated payment method for recurring subscription fees and any other authorized charges.

Subscription prices and included services may change. We will provide notice of material changes as required by applicable law.

04Cancellation And Refunds

You may cancel your subscription through the cancellation functionality provided in the application or by contacting Renity customer support.

Cancellation generally becomes effective at the end of the then-current paid subscription period unless otherwise stated at the time of cancellation or required by applicable law.

Unless otherwise required by law or expressly stated by Renity, subscription fees are non-refundable once a billing period has begun.

If you have a scheduled pickup at the time of cancellation, the applicable cancellation and service policies presented when the pickup was scheduled will apply.

Renity may issue refunds, credits, or other adjustments in its discretion where appropriate.

05Pickups And Deliveries

You are responsible for ensuring that your laundry is properly bagged and available at the designated pickup location during the applicable pickup window.

You are also responsible for providing accurate pickup and delivery information.

If a driver cannot access the pickup location, the address is incorrect, or the laundry is not available during the scheduled window, Renity may charge a missed-pickup or redelivery fee where disclosed in the applicable pricing or checkout information.

You authorize Renity to leave completed laundry at the delivery location you designate if you are unavailable, subject to applicable safety and operational considerations.

Renity does not guarantee an exact pickup or delivery time.

06Garment Preparation

Customers should inspect garments before placing them in a Renity bag.

Customers should remove all items from pockets and identify any special care requirements.

You should separate garments according to any instructions provided by Renity and identify items requiring special treatment.

Renity may refuse to process an item that it reasonably believes cannot be safely or appropriately processed using its available equipment or services.

07Prohibited And Unsuitable Items

Customers must not submit hazardous, illegal, contaminated, biohazardous, flammable, explosive, toxic, excessively soiled, or otherwise dangerous materials.

Examples include, without limitation:

• Weapons or ammunition;
• Illegal drugs or controlled substances;
• Flammable or explosive materials;
• Chemicals or hazardous substances;
• Biohazardous materials;
• Items contaminated with bodily fluids or hazardous substances;
• Items containing sharp objects or materials that could damage equipment or injure personnel; and
• Any other item that Renity reasonably determines presents an unreasonable safety or processing risk.

Renity may refuse, isolate, return, dispose of, or take other reasonable action regarding prohibited items.

08Garment Care And Customer Responsibility

Renity and its service providers will use commercially reasonable care when processing garments.

However, different fabrics, dyes, finishes, embellishments, construction methods, prior wear, stains, and manufacturing defects may react unpredictably to laundering or drying.

Renity is not responsible for damage resulting from:

• Pre-existing damage, weakness, or deterioration;
• Manufacturer defects;
• Normal wear and tear;
• Color bleeding, fading, shrinkage, stretching, or other inherent characteristics of a garment;
• Failure to follow garment-care instructions;
• Items left in pockets;
• Improperly identified or packaged items;
• Special-care items submitted without appropriate instructions;
• Damage caused by prohibited or hazardous items; or
• Processing that is consistent with the garment’s reasonable care instructions but nevertheless results in damage.

09Lost Or Damaged Items

If Renity or one of its service providers loses or damages a garment through its negligence, Renity will work with you in good faith to investigate the claim.

Unless otherwise required by applicable law, Renity’s maximum liability for a particular lost or damaged garment will not exceed the lesser of:

(a) the reasonable replacement value of the garment; or
(b) ten (10) times the amount charged by Renity to process that garment.

Claims should be submitted to Renity within thirty (30) days after the customer receives the applicable order, unless a longer period is required by applicable law.

Renity may request photographs, purchase receipts, proof of ownership, garment-care information, or other documentation reasonably necessary to evaluate a claim.

10Payments

Payments are processed through third-party payment processors.

You authorize Renity and its payment providers to charge your selected payment method for amounts you owe under these Terms.

You represent that you are authorized to use the payment method provided.

If a payment fails, Renity may suspend services until the outstanding balance is resolved.

11Text Messages And Other Communications

Renity may communicate with customers through email, push notifications, telephone calls, and text messages.

Transactional or service-related messages may include pickup reminders, delivery notifications, order updates, account notices, customer support communications, security codes, and other messages relating to the Service.

Marketing text messages will be sent only where Renity has obtained the consent required by applicable law.

SMS consent is not a condition of purchasing or using Renity’s services.

Where applicable, you may opt out of marketing text messages by replying STOP. You may request assistance by replying HELP or contacting Renity through the customer-support information provided in the application or website.

Message and data rates may apply. Message frequency varies.

Your SMS consent and phone number will not be sold or shared with third parties for their own marketing purposes.

12Electronic Communications

By using the Service, you consent to receive electronic communications from Renity regarding your account, transactions, orders, subscriptions, and the Service.

You agree that electronic communications satisfy any legal requirement that such communications be provided in writing, except where applicable law requires another form of notice.

13Intellectual Property

The Renity name, trademarks, logos, website, application, software, designs, text, graphics, photographs, content, and other materials provided by Renity are owned by or licensed to Renity and are protected by applicable intellectual-property laws.

You may use the Service only for its intended purpose.

You may not copy, reproduce, modify, distribute, sell, lease, reverse engineer, scrape, or otherwise exploit any portion of the Service without Renity’s prior written permission.

14Third-Party Services

The Service may depend on third-party services, including payment processors, mapping providers, communications providers, cloud providers, laundromats, delivery providers, analytics providers, and other vendors.

Renity is not responsible for the independent acts, omissions, policies, or availability of third-party services except to the extent required by applicable law.

15Service Availability

Renity does not guarantee that the Service will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the Service for maintenance, upgrades, emergencies, operational reasons, or other legitimate business purposes.

16Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.

RENITY DISCLAIMS WARRANTIES THAT ARE NOT EXPRESSLY PROVIDED IN THESE TERMS, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE EXTENT SUCH DISCLAIMERS ARE PERMITTED BY LAW.

Nothing in these Terms excludes any warranty or consumer protection right that cannot legally be excluded.

17Limitation Of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENITY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RENITY’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO RENITY DURING THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100.

Nothing in this section limits liability that cannot legally be limited or excluded.

18Indemnification

To the maximum extent permitted by law, you agree to indemnify and hold harmless Renity and its officers, directors, employees, contractors, and service providers from claims, losses, liabilities, damages, and expenses arising from your violation of these Terms, misuse of the Service, or violation of applicable law or another person’s rights.

19Suspension And Termination

Renity may suspend or terminate your access to the Service if you violate these Terms, fail to pay amounts due, engage in fraudulent or abusive conduct, create a safety risk, or otherwise misuse the Service.

You may stop using the Service at any time.

Termination does not eliminate obligations that accrued before termination.

20Dispute Resolution

Except where prohibited by law, disputes arising from these Terms or the Service will be resolved through binding arbitration on an individual basis rather than in court, subject to the procedures and exceptions set forth in the final version of these Terms.

You and Renity agree that disputes will not be resolved through class actions or representative proceedings to the extent permitted by applicable law.

Nothing in this section prevents either party from seeking appropriate relief in small claims court where permitted or seeking temporary or injunctive relief from a court where legally available.

21Governing Law

These Terms will be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except to the extent another jurisdiction’s law is required to apply.

22Changes To These Terms

Renity may update these Terms from time to time.

If we make material changes, we will provide notice through the Service, email, or another legally permitted method.

Your continued use of the Service after the effective date of updated Terms constitutes acceptance of the revised Terms, except where applicable law requires affirmative acceptance.

23Privacy

Our collection and use of personal information is described in the Renity Privacy Policy.

24Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

25Entire Agreement

These Terms, together with the Privacy Policy and any additional terms presented to you when purchasing or using particular Renity services, constitute the agreement between you and Renity concerning the Service.

26Contact Us

Renity LLC
1900 Market Street, 8th Floor, Philadelphia, PA 19103

Email: legal@renity.co
Website: https://renity.co/

For customer-service inquiries, please use the contact information provided in the Renity application or website.