Frequently Asked Questions

Simply schedule a time via our app. We provide complimentary premium bags for your first order. Place your items outside your door or hand them to our concierge, and we will handle the rest.

We highly recommend separating them into the distinct bags we provide. However, if they are mixed, our expert sorting team will carefully categorize your items before processing.

Standard turnaround is 48 hours. Priority and Estate members enjoy next-day and same-day delivery options for most items.

We exclusively use high-end, eco-friendly, and hypoallergenic detergents and solvents that are tough on stains but incredibly gentle on your fabrics and the environment.

Yes. Through our app you can specify temperature, detergent type, folding preferences, and special handling instructions for any garment in your order.