Terms of Service

Last Updated: June 3, 2026

 

1. Acceptance of Terms

By accessing, downloading, installing, or using the Renity application, website, and related services (collectively, the “Service”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service.

 

2. Description of Service

Renity provides a premium on-demand garment care, laundry, and dry-cleaning pickup and delivery service. We utilize specialized facilities and eco-friendly products to process garments based on user-defined preferences submitted through the Renity mobile application or website.

 

3. User Accounts

To access the Service, you must register for an account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your password and maintaining the security of your account.

 

4. Payment and Pricing

Pricing for specific items and subscription tiers (e.g., A La Carte, The Signature, The Estate) is clearly outlined within the app and website. By scheduling a pickup or maintaining a subscription, you authorize Renity to charge your provided payment method for the applicable fees. Subscription fees are billed in advance on a monthly recurring basis.

 

5. Garment Care &
Liability

We exercise the utmost care in cleaning and processing garments entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual article.

  • Pre-Existing Damage: We cannot assume responsibility for inherent weaknesses or defects in materials which may result in tears or development of small holes in fabric that are not readily apparent prior to processing.
  • Items Left in Pockets: Please ensure all items are removed from pockets prior to pickup. We are not responsible for damage to your garments caused by items left in pockets (e.g., pens, makeup, lip balm).
  • Loss or Damage: In the rare event of damage or loss caused exclusively by Renity, our liability with respect to any damaged or lost item shall not exceed ten (10) times our charge for cleaning that garment regardless of brand or condition.

 

6. Pickups and Deliveries

We strive to honor all scheduled pickup and delivery time windows. However, we cannot guarantee exact times due to unpredictable circumstances such as traffic, weather, or operational delays. You are responsible for ensuring that your garments are accessible for pickup and that a secure location is available for delivery if you are not present.

 

7. Termination

We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice, for conduct that we believe violates these Terms of Service or is harmful to other users of the Service, us, or third parties, or for any other reason.

 

8. Changes to Terms

Renity reserves the right to modify these terms at any time. We will notify you of material changes via email or an in-app notification. Your continued use of the Service after the effective date of any modifications indicates your acceptance of the updated terms.

 

9. Contact Information

For questions regarding these Terms of Service, please contact our concierge team at:

Email: concierge@renity.com
Phone: +1 (800) 555-0199