Renity LLC (“Renity,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you use the Renity website, mobile applications, and laundry pickup, processing, and delivery services (collectively, the “Service”).
01Information We Collect
Depending on how you use Renity, we may collect the following categories of information.
Information You Provide
This may include:
- Name;
- Email address;
- Telephone/mobile phone number;
- Pickup and delivery address;
- Billing and payment information;
- Account credentials;
- Laundry preferences and service preferences;
- Pickup and delivery instructions;
- Customer-service communications;
- Information you provide when reporting a lost, damaged, or missing item;
- Photos or other information you voluntarily provide; and
- Other information you choose to provide.
Transaction Information
We may collect information about subscriptions, orders, pickups, deliveries, payments, refunds, credits, and other transactions.
Payment-card information may be processed directly by our third-party payment processor. Renity does not need to retain complete payment-card numbers when the payment processor handles that information on our behalf.
Device and Usage Information
When you use our website or application, we may automatically receive certain technical information, such as:
- IP address;
- Device type;
- Operating system;
- Application version;
- Browser type;
- Unique device or application identifiers;
- Log information;
- Approximate location information; and
- Information about how you interact with the Service.
Location Information
If you enable location services, Renity may collect location information necessary to provide features such as pickup, delivery, service-area verification, routing, or other location-based functionality.
You may disable location permissions through your device settings, although certain Service features may not function properly.
02How We Use Information
We may use information to:
- Create and manage your account;
- Provide laundry pickup, processing, and delivery services;
- Schedule and manage pickups and deliveries;
- Process payments and subscriptions;
- Communicate with you about orders and your account;
- Send service-related text messages, push notifications, emails, and other communications;
- Send marketing communications where permitted and where you have provided the required consent;
- Respond to customer-service requests;
- Maintain and improve the Service;
- Personalize your experience and remember your laundry preferences;
- Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity;
- Protect the safety and security of Renity, customers, employees, contractors, and service providers;
- Comply with legal obligations;
- Enforce our Terms of Service; and
- Perform other purposes disclosed to you at or before the time information is collected.
03How We Share Information
We may disclose information to companies and individuals who help us operate the Service, including:
- Laundry facilities and processing partners;
- Pickup and delivery providers;
- Payment processors;
- Cloud hosting and technology providers;
- SMS, telephone, and communications providers;
- Customer-support providers;
- Mapping and routing providers;
- Analytics and technology providers;
- Professional advisers such as attorneys, accountants, insurers, and auditors; and
- Government authorities or other parties when required by law or reasonably necessary to protect rights, safety, or property.
We may also disclose information as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar corporate transaction.
SMS AND MESSAGING PRIVACY
Renity does not sell or share SMS opt-in data or text-messaging consent with third parties for their own marketing purposes.
Your mobile telephone number and messaging consent may be provided to communications service providers solely as necessary to deliver Renity’s authorized messages.
04Information We Do Not Sell
Renity does not sell your personal information for money.
We also do not sell or transfer your SMS opt-in information or messaging consent to third parties for their own marketing purposes.
05Cookies and Similar Technologies
Our website and application may use cookies, software development kits, pixels, local storage, and similar technologies to operate the Service, remember preferences, understand usage, improve performance, and support analytics.
You may be able to control certain technologies through your browser or device settings.
06Analytics
We may use analytics services to understand how customers use the Service, diagnose technical problems, measure performance, and improve our products.
Where applicable, third-party analytics providers may collect information directly from your device in accordance with their own privacy policies.
07Data Retention
We retain personal information for as long as reasonably necessary to provide the Service, maintain business and financial records, resolve disputes, enforce agreements, comply with legal obligations, prevent fraud, and fulfill other legitimate business purposes.
Retention periods vary depending on the type of information and the reason it was collected.
When information is no longer reasonably necessary, we may delete it, anonymize it, or securely dispose of it.
08Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
09Your Privacy Rights
Depending on where you live, you may have rights concerning your personal information, including rights to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request deletion of personal information;
- Request information about how personal information is collected and used;
- Opt out of certain types of processing;
- Withdraw certain consents; and
- Appeal certain privacy decisions.
The availability of these rights depends on applicable law.
To make a privacy request, contact us using the information below.
We may need to verify your identity before fulfilling a request.
10Marketing Communications
You may opt out of promotional emails by using the unsubscribe mechanism included in the email.
You may opt out of promotional text messages by replying STOP to the applicable Renity message.
Opting out of marketing communications does not prevent Renity from sending necessary transactional, account, security, or service-related communications.
11Children’s Privacy
Renity is intended for adults and is not directed to children under 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child under 13 has provided personal information to Renity, please contact us so that we can take appropriate steps.
12Third-Party Services
The Service may contain links to or integrations with third-party services.
Those third parties may have their own privacy policies, terms, and data practices.
Renity is not responsible for the privacy practices of third parties except as required by applicable law.
13Do Not Track
Some browsers provide a “Do Not Track” signal. Because there is not currently a uniform industry standard for responding to such signals, Renity may not respond to them in all circumstances.
14State-Specific Privacy Rights
Depending on where you reside, state privacy laws may provide additional rights.
Renity will provide the disclosures and rights required by applicable state law.
Where a state law gives you a right that conflicts with another provision of this Privacy Policy, the applicable law controls.
15International Users
Renity currently operates primarily in the United States. If we expand internationally, we may update this Privacy Policy and our data practices to address applicable international privacy requirements.
16Changes To This Policy
We may update this Privacy Policy from time to time.
If we make material changes, we may notify you through the Service, by email, or through another legally permitted method.
The “Last Updated” date at the top of this Policy indicates when it was most recently revised.
17Contact Us
Renity LLC 1900 Market Street, 8th Floor, Philadelphia, PA 19103 Email: privacy@renity.co Website: https://renity.co/
To request access, correction, deletion, or other privacy assistance, please contact us using the information above.